TERMS & CONDITIONS

Last updated Sep 18, 2026

1. Introduction

These Terms & Conditions govern registration for and attendance at the Sharjah Animation & Comics Conference (SACC), organised by Sharjah Book Authority (SBA), and use of the official SACC website, mobile app and related event services.

In these Terms, “we”, “us” and “our” refer to SBA as organiser of SACC. “You” refers to the purchaser, registered attendee or user of the relevant service.

Please read these Terms before purchasing a ticket, registering or using our services. By completing a purchase or registration, you agree to these Terms. If you book on behalf of others, you must have authority to do so and provide them with these Terms and the relevant attendance information.

Ticket benefits, prices, dates and any session-specific requirements stated at the time of purchase form part of your booking. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

2. Registration, Ticket Purchases and Transfers

Purchase tickets through the official SACC website or a ticketing channel expressly authorised by us. Tickets obtained from unauthorised sellers, through unauthorised resale, or by fraudulent means may be cancelled or refused entry.

You are responsible for providing accurate registration details, selecting the correct ticket and reviewing its benefits and restrictions before payment. Contact hello@sharjah-animation.com promptly if you identify an error in your booking.

Each ticket is issued to a named attendee. Tickets are non-transferable and non-exchangeable unless we expressly approve an exception in writing. Reselling tickets without our written authorisation is prohibited.

For group bookings, each attendee must be correctly identified through the registration process provided. Initial assignment of a ticket to a guest does not permit later resale or transfer. The purchaser is responsible for sharing booking confirmations and attendance instructions with their guests.

The applicable ticket price and any taxes or booking charges will be shown before payment. Keep your booking confirmation and protect your ticket, QR code and account credentials from unauthorised use.

A ticket or access credential must not be copied, shared for entry by another person, altered or used outside its stated validity.

3. Event Admission and Access

You must present a valid ticket or event credential for admission. We may request valid photo identification to verify that the attendee’s name matches the booking.

Access is limited to the dates, areas and activities included in your ticket. A general admission ticket does not automatically include every workshop, masterclass, special session or restricted area.

Attendees must comply with age restrictions, venue rules and any dress or safety requirements communicated for the event or a particular activity. Security screening and reasonable bag inspections may be required under venue procedures.

We may refuse entry, suspend access or remove a person for a material breach of these Terms, fraudulent ticket use, failure to meet clearly stated entry requirements, or conduct presenting a safety or security risk. Where appropriate, we will explain the reason and allow an opportunity to resolve the issue.

Where refusal or removal results from your material breach, a refund will not normally be available, subject to applicable law. This does not remove rights arising from an error or breach on our part.

4. Ticket Benefits, Workshops and Special Sessions

Your ticket includes the benefits described on the official ticketing page at the time of purchase. Please check whether workshops, masterclasses or special sessions are included or require a separate booking or payment.

Sessions may have limited capacity, eligibility requirements or advance-booking requirements. Any booking method, attendance limit or additional charge will be communicated before you reserve or purchase access.

Where a session requires a reservation, holding an event ticket alone does not reserve a place. Follow the confirmation and arrival instructions for that session. Late arrival may result in your place being released where this condition was communicated when booking.

If you cannot attend a reserved session, please cancel the reservation through the available booking process or contact us so that the place can be offered to another attendee. Missing an included session does not ordinarily entitle you to a refund of your event ticket.

No workshop quota, no-show penalty or mandatory app-only booking requirement applies unless it is clearly stated in the relevant booking conditions.

If we cancel a separately paid session, we will offer a refund of the amount paid for that session or an alternative you agree to accept. Changes to included sessions are addressed in Section 6.

5. Refunds and Attendee Cancellations

Except as provided in these Terms or required by applicable law, tickets are non-refundable. This includes a change of mind, inability to travel, failure to attend, or missing part of the programme.

A no-show or unused ticket does not ordinarily qualify for a refund. Refunding one attendee’s booking does not automatically cancel other tickets in a group booking.

Send refund enquiries to hello@sharjah-animation.com with your booking reference, purchaser’s name and the reason for the request. Do not send complete payment-card details by email.

Where a refund is due, it will normally be returned to the original payment method. If that method is unavailable, we will arrange an appropriate alternative after verifying the purchaser’s identity. We will communicate the processing arrangements; the time funds take to appear may depend on the payment provider.

We may consider exceptional requests individually, but doing so does not create a general entitlement to a refund or limit any statutory right.

6. Programme Changes, Cancellation and Postponement

The programme, speakers, performers, session times and locations may change. We will make reasonable efforts to communicate significant changes through official SACC channels and, where appropriate, the booking contact details provided.

A change to an individual speaker or session does not automatically entitle you to a refund where the event and the main benefits purchased remain available. This does not affect rights arising from a material change to the service purchased or cancellation of a separately paid session.

If we cancel the event without providing a replacement date, ticket purchasers will be entitled to a refund of the ticket price paid and any mandatory booking charges collected by us for that booking. We will communicate how refunds will be processed.

If the event is postponed or rescheduled, we will communicate the new arrangements. Tickets may be carried forward to the replacement date. If you cannot attend that date, you may request a refund by contacting us before the rescheduled event begins. Any communicated administrative deadline will not restrict mandatory rights.

You are responsible for arranging travel, accommodation and any insurance you choose to obtain. These are not included in a ticket unless expressly stated. We do not ordinarily reimburse independently incurred travel or accommodation costs, except where required by law.

7. Age Requirements and Parental Supervision

Age requirements may differ between general event attendance, individual activities and digital services. Follow the age restrictions stated on the relevant registration or booking page.

A parent or legal guardian must make or authorise a child’s booking where required and ensure that the child complies with the applicable attendance and supervision requirements. Attending SACC does not transfer responsibility for a child’s supervision to the organiser unless an activity expressly provides otherwise.

Parents and guardians should supervise a child’s use of networking, chat and other interactive features, where access is permitted. Do not create an account or provide information in a way that bypasses a stated age restriction.

How we handle children’s personal information and event photography is explained in our Privacy Policy.

8. Code of Conduct and Safety

Help maintain a safe, respectful and inclusive environment. Follow reasonable instructions from event staff, security personnel and venue representatives.

Harassment, discrimination, threats, violence, abusive language, intimidation and disruptive behaviour are prohibited. Respect other attendees’ personal space and obtain their permission before taking close-up photographs or recordings of them.

Do not damage property, obstruct emergency access, enter restricted areas without permission, or bring illegal or unsafe items into the venue. Comply with applicable law and any published venue restrictions concerning substances, costumes, props or equipment.

Do not impersonate another person, misuse event credentials, distribute unlawful content or conduct unauthorised sales, promotions or solicitation.

Report safety concerns or inappropriate behaviour to event staff or security promptly. We may take proportionate action, including restricting participation or removing an attendee, in accordance with Section 3.

9. Website, App and Community Use

Use SACC’s digital services lawfully and keep your account details secure. You are responsible for activity you authorise through your account and should notify us if you suspect unauthorised access.

Do not attempt to access other users’ accounts, bypass security controls, introduce malicious software, disrupt services, or collect attendee details for unauthorised purposes.

Networking and messaging features must not be used for harassment, spam, bulk unsolicited outreach or sharing another person’s private information without permission.

Where official community channels are offered, participation is optional unless a particular service clearly states otherwise. Information you post may be visible to other participants according to the channel’s features and settings; review those settings before sharing personal information.

We may remove content or restrict access where reasonably necessary to address a breach, protect users or comply with law. We do not guarantee uninterrupted access to digital services or that every inappropriate message will be detected.

Third-party services linked from our platforms may have their own terms. We will communicate any essential app or account requirement as part of the relevant registration or booking process.

10. Privacy and Personal Information

Our Privacy Policy explains how we collect, use, share and protect personal information in connection with SACC, including registration, networking, cookies and event photography.

Acceptance of these Terms does not itself constitute consent to every use of personal information. Where separate consent is required, we will request it through the relevant process.

For privacy enquiries or requests, contact hello@sharjah-animation.com.

11. Photography, Filming and Attendee Recording

SACC will be professionally photographed and filmed. Images, footage and recordings may include attendees and may be used for event documentation, reporting and promotion as described in the Media Coverage Notice within our Privacy Policy.

Please review that notice for the relevant uses, channels and contact options. Where consent is required for a particular recording or use, we will request it separately, including parent or guardian consent where required. Attendance alone does not replace any consent required by law.

If you have concerns about being photographed or filmed, contact us before the event or speak to the event team onsite.

Personal photography and recording must comply with venue rules, session-specific instructions, the rights of speakers and creators, and the privacy of other attendees. Do not record restricted sessions, distribute protected presentation content without permission, or conduct unauthorised commercial filming or live-streaming.

12. Intellectual Property and Submitted Content

Presentations, artwork, slides, recordings, handouts, branding and other content made available at SACC remain the property of SBA or the relevant speakers, creators and rights holders.

Access to the event does not transfer ownership or grant permission to reproduce, distribute, publish, sell or commercially exploit that content. Obtain permission from the relevant rights holder unless the use is expressly permitted or allowed by applicable law.

You retain ownership of content you submit through ordinary event features, such as your profile or messages. You must have the necessary rights to submit it and must not infringe another person’s intellectual property, privacy or other rights.

By submitting content through a feature, you permit us to host, process and display it only as reasonably needed to operate that feature and make it available to its intended audience, subject to our Privacy Policy.

Competitions, awards, exhibitions and other submission-based initiatives may have separate published rules. These Terms do not grant us a perpetual promotional licence over competition entries or replace the rules of a particular competition.

13. Personal Property, Liability and Responsibility

Take reasonable care of your belongings and report loss, theft or damage to event staff. We do not accept custody of personal property merely because it is brought to the event.

Each party remains responsible for loss or damage for which it is legally liable. We do not exclude liability that cannot lawfully be excluded, including any mandatory consumer rights.

To the extent permitted by applicable law, we are not responsible for losses arising solely from your breach of these Terms, the independent actions of third parties for whom we are not legally responsible, or circumstances beyond our reasonable control.

You may be responsible for reasonable, proven losses directly caused by your unlawful conduct, intentional damage or material breach of these Terms, to the extent established under applicable law. This does not make you responsible for loss caused by our own wrongful conduct.

Participation in activities should be appropriate to your abilities and the stated safety requirements. Raise any relevant access or participation concern with the event team before taking part.

14. Events Beyond Our Reasonable Control

Circumstances such as severe weather, government restrictions, public-health emergencies, venue unavailability or major infrastructure disruption may prevent or delay delivery of the event despite reasonable precautions.

Where this occurs, we will take reasonable steps to reduce disruption and communicate the effect on attendance and bookings. Depending on the circumstances, we may change, postpone or cancel the affected activity or event.

This section does not automatically remove refund rights. The cancellation and postponement provisions in Section 6 and any mandatory legal rights continue to apply.

15. Governing Law and Disputes

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah.

Please first contact hello@sharjah-animation.com with details of any concern so that we can seek a resolution. This does not prevent you from using an available statutory complaint process or seeking urgent legal relief.

Subject to any mandatory jurisdiction rules, disputes arising from these Terms fall within the jurisdiction of the competent courts of Sharjah. These Terms do not impose mandatory arbitration.

16. Updates and General Provisions

We may update these Terms for future bookings and uses of our services. The latest version will be published with its “Last Updated” date.

The terms applicable when you purchase your ticket govern that booking, subject to changes permitted by those terms or required by law. We will communicate material changes affecting existing bookings and obtain agreement where required. Continued attendance does not automatically waive an existing right.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not amount to a permanent waiver.

Specific terms disclosed for an activity apply to that activity. They do not override mandatory legal rights or remove ticket benefits without a lawful basis.

17. Contact Us

For booking enquiries, refund requests, accessibility enquiries or questions about these Terms, please contact:

Email: hello@sharjah-animation.com

Address: Sharjah Book Authority, Sharjah, United Arab Emirates